Proactive Claims Management for Condominium Hurricane Losses

Issue

A Florida condominium association faced extensive damage from two consecutive hurricanes, Helene and Milton, each presenting unique challenges including:

• Hurricane Helene caused significant storm surges and flooding in Sarasota, leading to an estimated $6 to $11 billion in insured flood losses.
• Hurricane Milton made landfall just two weeks later, adding further flooding and windstorm damage to already impacted properties.

These back-to-back storms created substantial logistical challenges for claims management, highlighting the need for a streamlined and proactive strategy to minimize
disruption and expedite recovery.

Solution

Our team adopted a proactive and hands-on approach to claims management and documentation, prioritizing rapid response and comprehensive support. Key strategies included:

Pre- & Post-Storm Communication

During both hurricanes, we provided clients with critical updates from the National Weather Service and local authorities. Our team shared guidance on emergency powers for condo associations and key vendor contacts. After the storms, we assisted property owners with securing restoration services to prevent additional damage.

Dedicated Claims Advocacy

Each affected property was assigned a claims advocate from the CBIZ team to streamline the claims process:

• The advocate promptly reported loss reports and closely monitored progress with claims adjusters.
• In cases of complex damage, our advocates ensured flood and windstorm adjusters could conduct inspections concurrently, streamlining the process and speeding up settlements.

Drone Surveys for Documentation

To support accurate claims resolution, we conducted drone surveys before and after each storm, providing high-resolution images for documentation:

• Pre-Storm: Drone surveys captured critical elements like roofing and electrical systems to establish a baseline.
• Post-Storm: The imagery enabled precise damage assessments for adjusters and property managers, smoothing the claims process.

Coordinated Adjuster Assignments

For properties covered under the Residential Condominium Building Association Policy (RCBAP), we advocated for the assignment of a single adjuster per building to avoid delays
and improve efficiency in claims management.

Outcome

Through a robust preparation and claims advocacy plan, our efforts resulted in:

• Timely updates and comprehensive documentation reduced delays, and allowed for swift inspections and faster claims processing.
• Strategically managed adjuster assignments and regular communication accelerated payments and repairs.
• Visual documentation from drone surveys helped prepare the association for future storms, with a clear record of property conditions.
• Through integrated support and dedicated claims advocacy, we enabled this Florida condominium association to overcome extensive losses and resume normal operations quickly.