Issue
A leading financial services organization faced growing demands on its internal security operations team. Security alerts were not always addressed quickly enough, investigations often required deeper analysis, and the team struggled to keep pace with evolving cybersecurity technologies and integrate the specialized expertise needed to manage them effectively.
Like many organizations, the client relied on internal resources to manage security operations but lacked the staffing capacity needed to provide continuous 24/7 monitoring and response. The organization also needed help coordinating with its SIEM vendor to facilitate communication and support more efficient problem solving. These challenges created operational inefficiencies, increased risk exposure, and highlighted the need for a trusted managed security services partner.
Solution
CBIZ Technology partnered with the client to strengthen and extend its security operations capabilities through managed security services.
The engagement provided continuous 24/7 Security Operations Center (SOC) monitoring and support, helping ensure security alerts were reviewed, investigated, and addressed around the clock. CBIZ worked closely with the client’s team to monitor and manage its security information and event management environment while supporting endpoint detection and response technologies. As part of the solution, CBIZ also provided an endpoint detection and response (EDR) platform to the client, helping strengthen endpoint visibility, improve threat detection, and accelerate response to suspicious activity across the environment. The platform gave the client deeper insight into endpoint behavior, supported faster investigation of potential threats, and helped reduce the burden on internal resources by enabling more efficient monitoring, triage, and remediation.
Beyond monitoring and support, CBIZ served as a strategic partner and liaison for the SIEM and EDR vendor. By augmenting the client’s internal team with experienced security analysts and engineering resources, CBIZ expanded coverage, enhanced visibility, and strengthened the organization’s overall security operations program.
Outcome
The partnership delivered significant improvements across the client’s security operations environment. By implementing continuous monitoring and response, the organization achieved an 85% reduction in overall ticket lifecycle time and a 90% reduction in escalated and manually reviewed incidents. Security alert tuning improved alert fidelity, enabling analysts to focus on the most meaningful threats while reducing unnecessary noise and increasing operational efficiency. The addition of 24/7 monitoring expanded security coverage beyond traditional business hours, strengthening the organization’s ability to detect and respond to threats in a timely manner.
The engagement also allowed internal resources to shift away from day-to-day alert management and focus on higher-value initiatives, including process improvement and long-term capability development. As a result, the client gained a more scalable and mature security operations program, improved confidence in its security posture, and avoided the substantial cost and complexity of building and staffing a comparable 24/7 security operation internally.
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