Issue
A marketing and social media services company managing customer interactions for major brands needed to demonstrate compliance with evolving privacy, security, and AI regulations. As the organization handles sensitive personal information at scale, customers increasingly expect clear evidence of responsible data management and AI governance. Without formal programs in place, the company faced growing contractual pressure that could hinder client retention, new business opportunities, and reputation protection.
Solution
CBIZ partnered with the company to design and implement scalable cybersecurity, privacy, and AI risk management programs tailored to contractual, regulatory, and operational needs. The project established structured management systems to ensure secure application use, responsible AI practices, and regulatory compliance.
CBIZ supported the organization implementing and maintaining ISO-aligned frameworks for information security, privacy and AI risk management. This enabled the company to demonstrate compliance, reduce cybersecurity risk, and strengthen customer trust.
Outcome
By implementing stronger governance and risk management, the company reduced barriers to expansion, strengthened customer trust, and supported sustained growth. Operations grew sevenfold and revenue increased over 100 times, all while minimizing legal, regulatory, and cybersecurity risk.
| Company Information | |
|---|---|
| Industry | Marketing Services |
| Geographic Footprint | Nationwide |
| Company Size | Middle Market |
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