Issue
A growing SaaS provider needed around the clock support to monitor its environment. Maintaining continuous monitoring and response capabilities proved difficult with internal resources alone. The company needed additional support to strengthen security coverage and improve visibility across its environment.
The company also wanted to develop its detection and response program to feature customized alerting and monitoring capabilities tailored to its SaaS platform. Building and maintaining these specialized detections internally required significant time and expertise, diverting resources from broader strategic priorities.
Solution
The CBIZ technology team partnered with the organization to strengthen its managed security services strategy through 24/7 security operations center (SOC) monitoring and detection support.
Working as an extension of the client’s security team, CBIZ analysts and engineers provided continuous monitoring, alert investigation, and customized detection development tailored to the organization’s environment. The engagement also included ongoing optimization of detection and alert quality to help improve the effectiveness of security operations and the incident response processes.
By combining around-the-clock monitoring with specialized cybersecurity expertise, CBIZ helped the organization expand its security capabilities without adding the cost and complexity of a larger internal SOC team.
Outcome
With continuous monitoring and enhanced detection capabilities in place, the organization strengthened visibility across its environment while helping reduce operational risk.
By shifting day-to-day monitoring and detection activities to CBIZ, the client was able to redirect internal security resources toward strategic initiatives and higher-value projects. The partnership delivered a scalable extension of the organization’s security program, providing custom log ingestion, parsing, and alerting for a broad range of security tools and proprietary applications via CBIZ’s co-managed SIEM tool.
The client cited the consistent performance of CBIZ’s SOC and engineering teams as a key contributor to the success of the engagement and the ongoing improvement of its security operations program.
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