Upskilling & Cross-Training to Supporting a Strong Workforce

The Role of Upskilling and Cross-Training in Supporting a Resilient Workforce


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With a potential recession on the horizon, we know you want resources to help your business master the moment. We've put together our Agility & Excellence Resource Center to bring you strategies and solutions with a finger on the pulse of what's ahead.


The success of an organization's operations team relies heavily on the skills and knowledge of its employees. As technology continues to evolve at a rapid pace and as we face more changes in business operations, it's more important than ever for organizations to prioritize upskilling and cross-training employees. By doing so, they can ensure their teams are equipped with the tools and knowledge needed to operate efficiently and effectively.

Upskilling vs Cross-training

Upskilling involves training employees to acquire new skills or improve existing ones. This can include training on new software or developing soft skills such as leadership, communication and problem-solving. Upskilling helps employees stay current with industry trends and advancements, making them more valuable to their organizations. This can also help employees feel more confident in their abilities and more engaged in their work, leading to higher job satisfaction and retention rates.

Cross-training, on the other hand, involves teaching employees new skills or functions outside of their current job responsibilities. For example, a customer service representative may be cross-trained in data analysis to help the operations team with forecasting and inventory management. Cross-training can help organizations build a more flexible workforce where employees are able to adapt to changing needs and take on new roles as needed. This can also lead to better collaboration and understanding between departments, as employees gain a broader perspective of the organization as a whole.

The Benefits of Stepping up Your Upskilling & Cross-training Strategy

Technology is radically disrupting the job market. Many organizations are having a hard time hiring employees with the right skillsets to lead them through a digital transformation. To close the growing skills gap, upskilling and cross-training are crucial for a number of reasons. First and foremost, they help ensure that employees are equipped with the knowledge and capabilities needed to carry out their roles effectively. This is critical to ensuring high levels of employee satisfaction, which is crucial for maintaining high-performing teams and low turnover rates. Upskilling and cross-training can also help improve communication and collaboration between departments as employees gain a better understanding of each other's roles and responsibilities.

Another important benefit of upskilling and cross-training is that it can help companies become more agile and adaptable. As businesses face new challenges and opportunities, they need employees who are able to pivot and take on new roles as needed. By investing in upskilling and cross-training, organizations can build a workforce that is ready and willing to adapt to changing needs, whether that means learning new technologies, taking on new responsibilities or collaborating with new teams.

Find and Identify Gaps in Talent

Ultimately, upskilling and cross-training are essential for any organization looking to support its operations team. One sure-fire way to ensure your organization is equipped with the right skillsets to thrive amid recessionary times is to utilize talent mapping for long-term hiring goals. Connect with us to learn how talent mapping can help optimize operational efficiency and achieve future business growth.

The Role of Upskilling and Cross-Training in Supporting a Resilient Workforcehttps://www.cbiz.com/Portals/0/Images/GettyImages-1373158574-1.jpg?ver=UTg-1ohcMN_O0hvbhDUzMw%3d%3dhttps://www.cbiz.com/Portals/0/Images/GettyImages-1373158574.jpg?ver=fAcmFSTsBscmHn4ras8y1A%3d%3dThe success of an organization's operations team relies heavily on the skills and knowledge of its employees. As technology continues to evolve at a rapid pace and as we face more changes in business operations, it's more important than ever for organizations to prioritize upskilling and cross-training employees. By doing so, they can ensure their teams are equipped with the tools and knowledge needed to operate efficiently and effectively.2023-04-28T17:00:00-05:00

The success of an organization's operations team relies heavily on the skills and knowledge of its employees. As technology continues to evolve at a rapid pace and as we face more changes in business operations, it's more important than ever for organizations to prioritize upskilling and cross-training employees. By doing so, they can ensure their teams are equipped with the tools and knowledge needed to operate efficiently and effectively.

NoneBusiness & Management ConsultingTalent Acquisition/RecruitmentYes