Issue
A school district was facing growing mental health challenges among its staff, ranging from stress and burnout to more serious conditions requiring timely support. However, their existing Employee Assistance Program (EAP) was falling short in critical areas, including long delays in access to care, poor quality of counseling, ineffective case resolutions, and a lack of responsiveness. As a result, many members were left without the support they needed — impacting overall wellbeing, morale, and productivity.
Solution
- Recognizing the urgent need for change, the CBIZ Wellbeing team led a comprehensive request for proposal (RFP) process to evaluate and identify a more capable and responsive EAP provider.
- We identified a partner with proven speed-to-care metrics, high-quality counseling outcomes, scalable services for diverse employee needs, and strong reporting and satisfaction tracking.
- The best fit provider was selected and officially launched during that same program year.
Outcome
The stronger EAP solution enabled the school district to dramatically improve access to mental health care and employee support. The successful transformation, guided by CBIZ’s Wellbeing team, not only addressed a critical gap in care but also resulted in high engagement, measurable ROI, and meaningful impact on employee wellbeing and organizational culture.
747 employees engaged with the new EAP, demonstrating a strong uptick in utilization and trust in the new provider.
- Speed to care is 1.88 days, on average.
- 100% case resolution, ensuring no employee was left behind in their care journey.
- Estimated return on investment of 5.83:1.
- Net promoter score of 75 — a strong indicator of user satisfaction and confidence in the program.
| Company Information | |
|---|---|
| Industry | Education |
| Geographic Footprint | Missouri |
| Number of Employees | 2,000 |
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