Issue
A not-for-profit faced significant challenges with its previous professional services provider, including rising costs, lack of support, and an outdated, cumbersome system. As a result, the organization struggled to efficiently manage payroll, human resources, and benefits administration. Recognizing these obstacles, the new chief human resources officer envisioned a modern, user-friendly solution that would unify all payroll and HR needs into a single seamless system, while reducing costs and improving service levels.
Solution
CBIZ took a collaborative and strategic approach to address the organization’s needs.
Our team conducted a thorough review of the client’s pain points and future-state vision, demonstrating the integration potential between their benefits and payroll services through the CBIZ Centrally HR platform. This unified solution delivered a modern, user-friendly system that empowered employees and improved communication across the organization. Additionally, we automated manual performance reviews, replacing them with a streamlined digital process, and integrated benefits administration into the payroll/HR platform, eliminating the need for separate systems and simplifying open enrollment.
Outcome
The results of this multi-service transformation were significant:
- Cost savings: The organization achieved measurable cost reductions by consolidating systems and streamlining processes.
- Higher service levels: CBIZ provided dedicated, responsive service that exceeded expectations.
- Integration: Benefits administration was seamlessly integrated into the payroll/HR platform, simplifying processes and improving efficiency.
- Automation: Manual performance reviews were replaced with an automated system, saving time and increasing productivity.
- Improved communication: Leadership is better connected with employees, fostering a more engaged and informed workforce.
| Company Information | |
|---|---|
| Industry | Not-for-Profit |
| Geographic Footprint | Massachusetts |
| Number of Employees | 350 |
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