Client Profile

Issue

When a senior living provider experienced significant growth and expanded to over 60 locations in 11 states, its leadership decided to explore payroll providers to ensure processing accuracy and to find more extensive employee management data insight.

Thanks to an already existing relationship with CBIZ Financial Services, they turned to CBIZ Human Capital Management (HCM) and their HRIS solution, Centrally HR, to support their HR, payroll, and timekeeping needs.

Solution

Implementing a new HCM system and switching payroll providers is a large undertaking. With CBIZ, the senior living provider had a dedicated partner to guide them through the transition. The CBIZ implementation team provided in-depth training sessions on Centrally HR to ensure the entire organization could take full advantage of the platform’s capabilities.

Previously, their payroll solution was serviced completely in-house while time tracking and HR were managed manually by employees faxing in paper forms. By partnering with CBIZ, they not only gained a full-service HCM solution but a dedicated team of implementation and service experts that enabled their team to focus on core business goals.

Automating actions, such as processing bonuses and managing terminations through workflows, has enabled leadership to proactively tackle administrative tasks and has given them more time to focus on larger strategic initiatives.

With Centrally HR’s self-service tools, employees can easily access their personal information from the desktop portal or mobile app. For the first time, employees are empowered to make instantaneous updates to their own data, such as entering direct deposit information, updating their location for accurate tax deductions, and managing life change events.

Since switching to Centrally HR, employees have taken time tracking mobile by logging hours and cost center changes in the Centrally HR mobile app, freeing up leadership from inputting hours manually. Employees can also correct missing or inaccurate punches in real-time, resulting in a timely and accurate paycheck and less intervention from management.

Up-to-date and accurate paychecks have led to better, real-time visibility into budgeting for directors. With today’s labor market, offering competitive wages and bonuses is critical. Reports that were previously computed and compared manually are now readily available with time and payroll data points already in the system. Quick insight into payroll over payroll, wages by location, and bonus payrolls has saved time and allowed leadership to make the best decisions on pay and job costing in order to hire and retain top-tier employees.

Outcome

Implementing Centrally HR delivered key benefits to the senior living provider:

• Payroll, time & HR management in one solution
• Employee self-service tools
• Data transparency for better budgeting

The senior living provider gained higher visibility into their business practices thanks to Centrally HR’s capabilities in data transparency and reporting. Partnering with CBIZ and adopting Centrally HR gave leadership the ability to focus on the big picture, make proactive decisions, and continue to prepare for the future.