Leslie, a senior claims specialist, brings strong organization and research skills to her clients. This allows her to juggle multiple claims cases of varying complexity. By bringing an analytical mindset to her work, Leslie is able to evaluate policies and quickly understand how the coverage impacts clients. Leslie problem solves and develops the best approach based on policy knowledge. She brings in previous examples to simplify the process for her clients.
Her experience as a claims adjuster gives Leslie the background to handle difficult cases in a composed manner. This puts the client at ease knowing that their claims will be resolved efficiently and smoothly. Ultimately, Leslie hopes to be on a first name basis with her clients by developing a personal relationship built on trust and open dialogue. Additionally, Leslie has plenty of English/Spanish translating experience having worked with bilingual clients.