Of those clients who responded to the survey 72% have been CBIZ clients for 4 or more years, 16% of those have been with CBIZ for over 10 years!
88% of those clients who responded to the survey indicated the CBIZ has consistently met or exceeded their expectations or needs.
100% of those clients who responded to the survey indicated that they were satisfied or very satisfied with CBIZ's ability to understand the unique needs of their organization and to develop tailored solutions designed to accomplish their objectives.
98% of those clients who responded to the survey indicated that they were satisfied or very satisfied with the level of innovation or uniqueness in CBIZ's approach to strategic benefit planning.
When asked why did you initially select CBIZ, our clients responded that:
"I liked their honest approach about fees and services."
"Scope of service, customer focus, experience with public employers"
"Variety of employer-sponsored benefit offerings and commitment to assist with implementation process, i.e. employee meetings, information distribution, etc. CBIZ's personnel were also personable and came across as being an "everyman" or "everywoman" when speaking with our employees."
When asked what CBIZ's greatest strengths are, our clients reponsed that:
"Excellent staff - our reps are very knowledgeable, personable, available and always quick to respond to our questions and concerns."
"Their up-to-date knowledge on current benefit legislative changes and other trends and their ability to disseminate such informations to us on a timely basis. Additionally, our contacts are very timely in responding to any questions or concerns we may have."
"The professional staff and their constant ability to reduce market trends and rules down to a functional level for us to utilize."
"The personalized service give to the client. The willingness to go above and beyond to assist me with any issues."
"Friendly, responsive, knowledgable staff."